If you are looking for the best prices in Cancun, you are going to find them here! No coupon card is required to get the best prices.
There will be particular tours/transfers which will require you to pay the full sum of money at the time of booking. In some cases, you might have to make a deposit as well. If you wish to cancel your tour because of some personal reasons, you must make sure that you do so 48 hours before the tour. If you need to cancel and less than 48 hours are left to the tour, you must make a call to our office and speak to one of our executives who will guide you further.
Please keep in mind that in order to get a full refund of your payment or the deposit, the tour must be cancelled before 2;00 pm on the day before the tour. In case you are not able to inform us about the cancellation of your tour before 2:00 pm on the day before the tour, there are few chances that we will be able to provide you with a refund. Doing the latter would be a huge risk. If the tour is full and the operator fails to fill your space, you will not be given a refund.
If you wish to cancel your tour, you need to do so according to the set guidelines. Not showing up for the tour will not help you receive any refund.
However, if the tour departs as scheduled and you are not present, we will still be charged and therefore, you will have to forfeit any deposit made.
We understand that bad weather conditions can affect the scheduling of the tour, however, you are requested to wait for our notice whether the tour is cancelled or not. We humbly request you not to make any assumptions because it is our tour operator who takes the call.
If you have any doubts regarding our proceedings or want to cancel a tour, you must directly speak to our staff. Talking to a hotel travel agent or the concierge or having them make a call to us will be of no use.
Our staff will provide you with a cancellation number which you must take care of until you have received your refund.
Refunds are generally issued within 48 hours, depending on our refund policies.
Our phone number in USA, CANADA, PLAYA DEL CARMEN CANCUN.833-533-5893,Toll free number. It is also on the back of your EP Card and all tour e-vouchers you received. If you have any trouble dialing this number, ask the concierge or front desk staff to assist you. We are here from 8:00 AM until 10:00 PM daily and have an answering machine for the off hours. In case your tour is cancelled by the tour operator, you will be given full refund. If you wish to reschedule your tour or change the date, you can do so without being charged with a penalty fee.
However, if you wish to reschedule your tour or change the date without the tour being cancelled as mentioned above, you need to get in touch with our staff and tell them before 2:00 pm on the day before the tour.
We have the most flexible cancellation policy in Cancun and ensure that you never have to regret choosing us. Only in cases when the tour operator charges us do we keep your money, otherwise we never deny a refund.
NOTE: The most expensive part of the trip is the van, gas and the driver. Our terms and policies are flexible and we make sure our services our beyond satisfactory. However, we hold the rights to cancel the tour without any notice or exchange any portion of the tour due to weather, road construction or other factors that may not let you enjoy your tour. If a certain activity or place is not possible in the tour, we will offer other activities or places nearby. If you decide not take any other option or if none is available we will charge you the web site price for the services that you had opted for according to the terms of our website.