Can you have drinks waiting for us in the vehicle? +
If you are going south the driver will be happy to stop at the 7/11 or you can grad a cold drink before loading into the vehicle right at the airport.
Can you take us to a restaurant or supermarket before going to our hotel? +
Of course! Just email us your request and we will give you a quote for any restaurant. For the grocery stop it is an extra $25 for each hour or partial hour. Usually 1 hour is sufficient. It must be booked ahead of time. We will take you to the most logical store (Superama,or Walmart in Cancun,or Playa Del Carmen) on the way to your hotel. We can also go to and from between hotels, parks, shopping etc.
Do you have child seats? +
Yes we have BUT we can never guarantee having it for you. It is 99% for sure but sometimes flights are delayed, traffic, changes in schedules etc and the vehicle with the child seat is held up. We do our best but sometimes things are out of our control. If you MUST have one, it is best to bring yours from home. Our child seats are the baby-style, rated for up to 40 lbs front-facing. We do not have the booster-style seats. Only 2 car seats per vehicle.
Do you take people to other cities or just Cancun? +
We take you almost anywhere! Please click on the other destinations above. Email us contacts@american-transfersworld.travel for a price if you don’t see your city.
How do I know you have my reservation? +
You will receive e-mails from us. The two, one is for the arrival portion, and the other for the departure service. These two confirmation vouchers contain all the directions, phone numbers, amounts due etc. If you do not receive an confirmation within 24 hours, please contact us.
How do we find our driver? +
We have uniformed staff (see above) at the airport to greet you (greeters). They hold a sign with the American-transfer logo on it. Our team is always around. Once we have you they call the driver who is parked in a main parking lot. All this info is on the confirmation voucher we send you.
How long does it take to get to my location? +
Cancun Hotel Zone.It all depends on traffic conditions and weather,the trip generally take between 1/2 hr or 45 minutes, more far you go it is more longer, between 1 hours 2 hours depends the location you go.
Do I have to pay the full price if I am traveling by myself? +
Yes — the prices are based on 1-3 per person, 4-7, or 8-10 per person.
What are Cancun tips? +
Traveling to a new country can be an emotional challenge, especially if it’s your first time abroad. With more and more U.S. citizens making their way to Cancun and Riviera Maya to visit the wonderful attractions of Mexico, being in the know about what to expect will only make things go that much smoother.
What if my flight is delayed? +
We will monitor your flight. You only need to contact us if you will arrive on a different flight.
What if we can not find our driver or reception person? +
Our staff is always there. Odds are they are just loading up another family into a vehicle. On the arrival confirmation voucher we send you there is a toll-free number for you to dial from the airport. All you need to do is download WhatsApp to contact us for free.
How are airport transfers paid for? +
Airport transfers are usually prepaid through the travel agent or booking service, although they can sometimes be arranged for separate payment.
What is the usual tip? +
$3, $5, or $7 maximum. It depends on what you feel is a good tip and how the driver treats you. Tip the driver if he helps you with your bags, explains things to you along the way, or leaves you alone if that is what you prefer. Drivers depend HEAVILY on tips, but they know they must earn them, much like waiters. In the end, you can tip whatever, if you want, and whomever you want.
What tours and activities are available? +
Are you planning to do something different than relaxing on the beach all day in Cancun and Riviera Maya? There are plenty of different options to choose from and you can make it as low-key or high-energy as you want! Cancun and Riviera Maya offer a wide selection of tours and activities on the water and land.
Who do I pay, how and when? +
You pay the driver at the airport in full. Amounts are in US Dollars (no coins or bills that are torn or marked as we can’t exchange them here). No traveler checks. We accept Mexican pesos (check with your driver for the current exchange rate). We accept Canadian Dollars (cash only) at a rate 1.35 CAD = 1 USD for those clients arriving into Cancun on any WESTJET, AIR CANADA, AIR TRANSAT or SUNWING flight. No other flights or airlines will be allowed to pay in CDN. To make it simple, we round down to the nearest $0 or $5. Example: A USD balance of $65 x 1.35 equals $87.75 CDN. Your balance would be $90 CDN. Pay driver EXACT amount as NO CHARGE in CDN will be given. Anything more will be considered a tip.
Can I pay online? +
Check your departure voucher, as it already shows a zero balance. We assume you will be paying in full upon arrival.
Will the driver take us directly to our hotel? +
Yes. It is a private transfer that will take you directly to your hotel or resort.
Help! I've left a belonging in the van. What can I do? +
American Transfers. Lost and Found where they will be guarded until further instruction of the owner. We've helped sending dozens of lost items back the owner at their hotels if you are close we deliver in the next pick-up or dropp-off or in another country. Delivery/Shipping cost will go on customer expense. Shipping companies have international shipping policies, some items may not be shipped.
No-Show Policy +
A reservation will be flagged with a No-Show status when the customer does not show up to use the transportation service on the date and time solicited at booking time or fail to inform speedy Shuttle Cancun of changes or cancellation. No refunds or credits apply for services flagged as no-shows. Maximum waiting time on arrivals is 1 hour and 30 minutes after the flight registered has landed in Cancun. If arriving on separate flights the maximum waiting is 1 hour and 30 minutes after the last registered flight has landed in Cancun. If arriving on separate flights and only one flight information was provided, the service will be subject to availability and may incur additional fees. Changes or cancelations due to causes beyond yours or our control will be evaluated by our contact center. Maximum waiting time for departures/hotel to hotel services is 15 minutes or call 641-352-7476 immediatly:
Transportation to private homes? (AirBnB,Condos, Apartments and or Villas) +
We are willing to go to private homes within Hotel Zone and the Riviera Maya. Customers must provide accurate home address directions ("how to get to" details), home references like house color, and a detailed map (Google map pin). Any extra time as of result of the driver spending extra time looking for the location will incur an additional cost of $15.00 US for every 15 min extra time.
