FAQS


Terminal 4

As you exit the airport at Terminal 4, you will see all the greeters team with signs in front of you.All Flight Included In Terminal 4.Lufthansa,frontier Airlines,Virgin Atlantic,Air France,Sun Contry Airlines,Tomas Cook,Airtransat,Condor,WestJet,Air Europa,Soulth West Airlines,Interjet,Aero Mexico and Tomas Cook Scandinavia.

To the right is the Air Margaritaville Snack Shop and to the left is the Meeting Point (more like an outdoor lounge).

The Berry Hill Baja Grill is to the left also and services the Meeting Point.

 

Terminal 3

As you exit the airport at Terminal 3, you will see all the greeters team with signs in front of you.

To the right is the Air Margaritaville Snack Shop and to the left is the Meeting Point (more like an outdoor lounge).

The Berry Hill Baja Grill is to the left also and services the Meeting Point.

If you are arriving to Terminal 2, as you exit the airport you can only go straight or to the right. Look to the right to find our greeter holding a sign with the American-transfer logo on it. He will call for your vehicle.

Around the corner to the far right is the Meeting Bar, and past that is the snack bar and shuttle that takes you to Terminal 3 if you need to go there.

 

T2Terminal 2

MFMeeting friends on other flights

If you are meeting others on different flights and arriving at the same terminal you can hang out at one of the meeting bars outside. The first group should find our greeters and let them know where you are. If you are arriving at different terminals the first group will need to go over to the other terminal. You can walk from one terminal to the other…it is about a 10-15 minute walk with luggage or take the free shuttle that goes every 20 minutes between the two terminals.

Can I call this 1-800 number from my hotel to confirm my departure?

No. It is for those lost at the airport. Also your hotel will charge around $10 usd just to connect you to a 1-800 number which is forwarded to my arrival guys at the airport. They cannot help you in any way. On the confirmation voucher is our local numbers, and USA numbers 641-844-7595 or our email.

Can you have drinks waiting for us in the vehicle?

If you are going south the driver will be happy to stop at the 7/11 or you can grad a cold drink before loading into the vehicle right at the airport.

Can you take us to a restaurant or supermarket before going to our hotel?

Of course! Just email us your request and we will give you a quote for any restaurant. For the grocery stop it is an extra $25 for each hour or partial hour. Usually 1 hour is sufficient. It must be booked ahead of time. We will take you to the most logical store (Superama,or Walmart in Cancun,or Playa Del Carmen) on the way to your hotel. We can also go to and from between hotels, parks, shopping etc.

Do you have child seats?

Yes we have BUT we can never guarantee having it for you. It is 99{72b21c61002380b7a91077745bc9b1e57bba22742668edc39a0792d1b6c0e78b} for sure but sometimes flights are delayed, traffic, changes in schedules etc and the vehicle with the child seat is held up. We do our best but sometimes things are out of our control. If you MUST have one, it is best to bring yours from home. Our child seats are the baby-style, rated for up to 40 lbs front-facing. We do not have the booster-style seats. Only 2 car seats per vehicle.

Do you take people to other cities or just Cancun?

We take you almost anywhere! Please click on the other destinations above. Email us for a price if you don’t see your city.

How do I know you have my reservation?

You will receive e-mails from us. The two, one is for the arrival portion, and the other for the departure service. These two confirmation vouchers contain all the directions, phone numbers, amounts due etc. If you do not receive an confirmation within 24 hours, please contact us.

How do we find our driver?

We have uniformed staff (see above) at the airport to greet you (greeters). They hold a sign with the American-transfer logo on it. Our team is always around. Once we have you they call the driver who is parked in a main parking lot. All this info is on the confirmation voucher we send you.

How long does it take to get to my location?

Cancun Hotel Zone.It all depends on traffic conditions and weather,the trip generally take between 1/2 hr or 45 minutes, more far you go it is more longer, between 1 hours 2 hours depends the location you go.

If I Travel just myself I have to pay the full price?

Yes the prices is based of 1-3 per persons 4-7 or 8-10 per persons.

What are Cancun tips?

Traveling to a new country can be a an emotional challenge, especially if it’s your first time abroad.With more and more U.S.citizens making their ways to Cancun & Riviera Maya,to visit the wonderful attractions of Mexico,being in the know about what to expect will only make things go that much smoother.

What if my flight is delayed?

We will monitor your flight. You only need to contact us if you will arrive on a different flight.

What if we can not find our driver or reception person?

Our staff is always there. Odds are they are just loading up another family into a vehicle. On the arrival confirmation voucher we will send you, there is a toll-free number for you to dial from the airport. All you need to do is download whatsApp to contact us is free.

What is Airport Transfers?

Airport transfer are usually prepaid [through the travel agent or booking service],although they can also be arranged sometimes for separate payment.

What is the usual tip?

$3 or $5 or $7 max it is depend how you feel to tip a guy greets to you. Tip for the driver IF he helps you with your bags, explains things to you along the way or leaves you alone if that is what you prefer. Drivers depend HEAVILY on tips, but they know they must earn them, much like waiters. In the end, you can tip whatever, if you want and whomever you want.

What is Tours and Activities?

Are you planning to do something different than lying down on the beach all day Cancun & and Riviera Maya has plenty of different options to choose from and you can make it as low-key or high-energy as you want.Cancun & Riviera Maya offers a wide selection of tours and activities on the water and land

Who do I pay, how and when?

You pay the driver at the airport in full. Amounts are in US Dollars (no coins or bills that are torn or marked as we can’t exchange them here). No traveler checks. We accept Mexican pesos (check with your driver for the current exchange rate). We accept Canadian Dollars (cash only) at a rate 1.25 CAD = 1 USD for those clients arriving into Cancun on any WESTJET, AIR CANADA, AIR TRANSAT or SUNWING flight. No other flights, airlines will be allowed to pay in CDN. To make it simple we round down to the nearest $0 or $5. Example a USD balance of $65 x 1.25 equals $81.25 CDN. Your balance would be $80 CDN. Pay driver EXACT amount as NO CHARGE in CDN will be given. Anything more will be considered a tip.

You can also pay online.

**Check your departure voucher, as it already shows a zero balance. We assume you will be paying in full upon arrival.

Will the driver have take us directly are hotel?

Yes. It is a private transfer no worries at all.

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